Support Priceplans (annual fees)

  • BASIC
  • Free
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • Available online chat
  • PREMIUM
  • 499 USD/account
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • Available online chat
  • Personal assistance - get an answer within 48 h
  • Basic troubleshooting Room Display 4 & 5
  • Remote support - Room Display 4 & 5 settings
  • PROFESSIONAL
  • 699 USD/account
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • Available online chat
  • Personal assistance - get an answer within 24 h
  • Basic troubleshooting Room Display 4 & 5
  • Remote support - Room Display 4 & 5 settings
  • Troubleshooting with remote support/assistance of Room Display 4 & 5 and basic Exchange/Google Apps settings
  • Handle licenses over multiple accounts in Room Display Center

How it Works

3 Steps to Complete Setup

Create your Room Display Center account and type in your room settings

Run Room Display 5 on your devices and sign in to connect to Room Display Center

The devices setup automatically and connects directly to Exchange or Google Apps

FAQ

Get Started Guides

  • Get started with Room Finder Wayfinding

    A complete step-by-step guide to start using Room Finder

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Activate licenses
      • (New Users) Go to “Voucher -> My Vouchers” and then click “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    3. You will now receive licenses/units under “My Units”
    4. Click “Room Finder -> My Room Finder Units” and then configure them by pressing the cogwheel symbol.
    5. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Change the “Room Finder Name” field. Often it is recommended to use the company name
      • Continue configuring the various options. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”

    Step 2: Add meeting rooms

    1. Devices/meeting rooms are added under Room Display settings. Go to: Room Display->My Room Display Units and press the cogwheel symbol for the device you wish to add. Thereafter select the correct Room Finder display under the option “Room Finder Settings”


    Step 3: Download app & connect devices

    1. Download Room Finder software either from Google Play or directly to your device.
      For Room Finder: https://www.roomdisplaycenter.com/download/RoomFinder.apk
    2. Start the application, pair device by using your Room Display Center account details
    3. Select your unit (name of the wayfinder) from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://www.gogetcorp.com/faqs/

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Finder -> Firewall ports
    • I cannot access the settings menu in Room Finder app
      • Tap the logotype in the bottom right corner of the display to reach the settings menu.
    • I cannot see any meeting rooms on the display

      • Meeting rooms needs to be added individually. Go to: Room Display->My Room Display Units and press the cogwheel symbol for the device you wish to add. Thereafter select the right Room Finder display under “Room Finder Settings”.
    • I cannot change the directional arrows
      • Tap an arrow repeatedly until you reach the new desired direction arrow.

  • Get started with Room Display 3 Classic

    Installation instructions – Room Display 3 Classic software:
    Visit our wiki for more information (http://wiki.gogetcorp.com/)

    1. Install the application on your device (preferably from the Android market, or downloaded via www.gogetcorp.com https://www.gogetcorp.com/download/RoomDisplay3.apk
    2. Go to Settings
      1. If this is the first time you run the app, then you will start here
      2. If the app is already running, then click the black icon in the corner
    3. Expand “Device License”
    4. Click on “Register your device”
    5. Enter your license key
    6. Click activate
    7. You should get a response that your device has successfully registered. If a problem occurs please:
      1. Try again and make sure that the license key is correctly typed
      2. Make sure you have wifi connection and access to www.gogetcorp.com webpage via the device (try in your browser)
      3. If the problem still persists, please visit www.gogetcorp.com for more information
    8. If you want to move the license to another device, you need to do the same procedure for registering, but you need to go through “Unregister device”

  • Get started with Room Sync & Room Sync Plus

    A complete step-by-step guide to implement Room Sync & Room Sync Plus

    To start configuring your units you need to follow these simple steps:

    Step 1: Follow the Quick Start Guide

    1. Check the quick start guide that was included in your product package. If you do not have it, see:


    Step 2: Configure Room Display 5 software

    Room Sync/Room Sync Plus have Room Display 5 software installed. To get started, you need to create a Room Display Center account for managing the devices and thereafter register your display unit(s). You will need one license key per device.

    1. Check your license voucher(s) – When you order Room Sync/Room Sync Plus, you get a voucher with your license key(s) (from seller, eg electronically or as a license token)
    2. Configure Room Display 5 software by following the guide “Get started with Room Display 4 & 5”


    Step 3: Connect device to Room Display Center

    1. Login with your Room Display Center account details on the device
    2. Select your unit from the list
    3. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://www.gogetcorp.com/faqs/

    • I cannot find my license voucher/keys?
      • Licenses are delivered in the form of electronic license vouchers containing any number of license keys. Contact your reseller for information on how to get your license voucher.
    • I cannot login with my Roomdisplaycenter account in the device
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your device has access to internet and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports
    • There is an error message relating to Exchange/Calendars
      • Check step #2 in this configuration guide carefully, FAQ -> Exchange / Office 365 -> How to setup Room Display 4 & 5 with Exchange
      • Verify that your device has access to internet and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports
    • I cannot see/add/delete calender information
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your internet connection is unrestricted and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports. For example many company guest networks restricts communication ports that Room Display need to function properly.

     

  • Get started with Room Display 4 & 5

    A complete step-by-step guide to start using Room Display 4 & 5

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Activate licenses
      • (New Users) Go to “Voucher -> My Vouchers” and then click “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    3. You will now receive licenses/units under “My Units”
    4. Configure your unit(s) by pressing the cogwheel symbol. Read instructions below on how to configure and add the Exchange/Google calendar source


    Step 2: Configure & add Google/Exchange calendars

    1. Setup your Google/Exchange calendars by following either of these guides:
      For Exchange: Click for guide “How to set up Exchange for Room Display 4 & 5”
      For Google: Click for guide “How to set up Google Apps/Gmail Calender for Room Display 4 & 5”


    Step 3: Download app & connect devices

    1. Download Room Display 4 or 5 software either from Google Play or directly to your device.
      For Room Display 4: https://www.roomdisplaycenter.com/download/RoomDisplay4.apk
      For Room Display 5: https://www.roomdisplaycenter.com/download/roomdisplay5.apk
    2. Login with your Room Display Center account details
    3. Select your unit from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://www.gogetcorp.com/faqs/

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports
    • There is an error message relating to Exchange/Calendars
      • Check step #2 in this configuration guide carefully, FAQ -> Exchange / Office 365 -> How to setup Room Display 4 & 5 with Exchange
    • I cannot see/add/delete calender information
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your internet connection is unrestricted and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports. For example many company guest networks restricts communication ports that Room Display need to function properly.

     

Exchange / Office 365

  • Do I need to install server software?

    No, unlike alternatives on the market you do not need to install any server software or plug-ins. Instead, the Room Display systems utilize more modern authentication processes and can connect directly to Google Apps or Exchange/Office 365.

  • How to set up Exchange for Room Display 4 & 5

    A complete step-by-step guide to integrate Room Display 4 & 5 with Exchange

    Step 1: Create a Service Account user in Exchange

    Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources (ie the meeting rooms). It is used by Room Display 4 & 5 to access booking information and can either be an existing user or a new account.

    Configuration diagram:
    Roomdisplaycenter-setup-of-calendar-21

    Follow these steps to create a Service Account:

    1. Add a Service Account with its own mailbox in your Exchange server
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure.
    2. Set FullAcess permission to your Room Resources for the Service Account
      • For information on how to set FullAccess permission, see: FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell)


    Step 2: Add your Exchange Calendar Settings in RoomDisplayCenter

    1. Login to: https://www.roomdisplaycenter.com
    2. Configure your units by pressing the cogwheel symbol
    3. Under “Calendar Source” select “Microsoft Exchange”
    4. Add your Exchange Calendar Settings
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure.
      • Add EWS URL: Room Display communicates with Exchange using EWS (Exchange Web Services) protocol. Enter the full EWS URL, for example: https://mail.company.com/EWS/Exchange.asmx

        Connection diagram:
        Roomdisplaycenter-setup-of-calendar-21
        Don’t know your EWS URL?

        • For office 365 the URL is always: https://outlook.office365.com/EWS/Exchange.asmx
        • If you don’t have Office 365, check the FAQ “Determining the Exchange Web Services (EWS) URL”.
        • Common error is using the Outlook Web Access URL:s that contains: /OWA/ (instead of /EWS/). This will not work.
      • Service Account Username (Not Room email): Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources. It is used by Room Display to access booking information in your Room Resources.

        Exchange uses two types of username syntaxes. The old style NETBIOS name and the newer style UPN (User Principal Name). Depending on which your organization use the setup is different:
        UPN (e.g. username@domain.com)
        UPN styled usernames are in this style: username@domain.com. If you use this style, then enter the full text in “Service Account Username” and leave the field “Service Account Domain” empty!
        NETBIOS Style (e.g. DOMAIN\Username)
        Old-styled usernames start with the domain name and then the username after a slash (\). If you use this style, then enter only the Username in the field “Service Account Username” and move on to the “Service Account Domain” field and enter only your domain.
        Examples:
        Roomdisplaycenter-setup-of-calendar-21UPN Style
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style

      • Service Account Password: Add the Service Account password. Optionally the password can be stored locally on the device by following this FAQ -> Exchange/Office 365 -> Store Exchange Password Locally.
      • Service Account Domain: Domain name should only be entered if you use the old-style NETBIOS username format which looks like this: DOMAIN\username. If so, then enter only the domain name here. If you use UPN username e.g. username@domain.com this field should be left empty!
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style
      • Resource Email / Room email: Resource email is the email address of a resource (ie the meeting room) in Exchange which your Service Account has FullAccess permission to. Normally a resource email have the format: room@company.com.

        Note that Room Display will not work unless the Service Account (the account under “Username”) has FullAccess permission to the resource! For information on how to set FullAccess permission see this FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell).

        Troubleshooting tip: if you have connectivity issues try adding the Service Account email also as Resource Email / Room email. This will display the Service Accounts own calendar which it always have FullAccess permission to.


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ section: https://www.gogetcorp.com/faqs/

        • There is an error message relating to Exchange/Calendars
          • Check this guide for general troubleshooting: FAQ -> Exchange/Office 365 ->Troubleshoot your Exchange Configuration
          • Check that the EWS URL is correct. See: FAQ -> Exchange/Office 365 ->Determining the Exchange Web Services (EWS) URL
          • Check if your Exchange server uses NETBIOS or UPN login style and double check that the information is entered correctl.
          • Check that the Service Account has FullAccess permission to the Room Resource
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules
        • I cannot see/add/delete calendar information
          • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly
        • I cannot see the meeting title
          • By default the meeting title is set to the same name as the organizer, see: FAQ -> Exchange/Office 365 -> Title field is the same as organizer (Powershell)

     

  • Troubleshoot your Exchange Configuration

    Resolve issues with the Exchange integration by following the steps below.

    Step 1: Check the Exchange error code on the display

    • “Connection error with Exchange: Unable to resolve host “(your host)”: No address associated with hostname”
      • Check that the EWS URL is correct
      • Check that your device have a working network connection. Press: Menu Icon -> Settings Icon -> General Device -> Wi-Fi Settings in the application.
      • If you are connected to a Wi-Fi network, disconnect and select the option “Forget Network”. Thereafter reconnect to the Wi-Fi network.
    • “Connection error with Exchange: Host name may not be null”. Or: “The request failed. The remote name could not be resolved:”
      • The EWS URL is incorrect. See FAQ -> Exchange/Office 365 -> Determining the Exchange Web Services (EWS) URL on how to check it.
    • “Connection error with Exchange: Not Found”
      • Make sure that the service account username is correct.
      • Make sure that the “Service Account Domain” field is empty. Domain name should only be entered if you use the old-style NETBIOS username format (DOMAIN\username).
    • “Connection error with Exchange: Unauthorized”. Or: “The request failed. The remote server returned an error: (401) Unauthorized.”
      • The service account password is wrong.
      • The username syntax is wrong. Check if your organization is using UPN (e.g. username@domain.com) or NETBIOS Style (e.g. DOMAIN\Username).
    • “Connection error with Exchange: The SMTP address has no mailbox associated with it.” Or: “ErrorNonExistentMailbox”
      • The room resource does not exist or is typed wrong.
    • “Connection error with Exchange: The specified folder could not be found in the store.” Or: “ErrorFolderNotFound”
      • Most likely the service account does not have FullAccess permission to the room resource. See FAQ -> Exchange/Office 365 -> Exchange room display powershell or ask your Exchange Admin to set the correct permission. Note! It may take up to one hour before permission changes take effect, so be patient.

    Step 2: Run the Microsoft Remote Connectivity Analyzer
    If you are still unable to resolve the issue follow the guide below to check with Microsoft’s servers.

    1. Go to https://testconnectivity.microsoft.com.
    2. Click “Service Account Access (Developers)” then “Next”.
      EWS-1
    3. Fill in your Exchange information.
      • Add the name of the room resource under “Target mailbox email address”.
      • Add the account that has FullAccess permission to the room resource under “Service Account Username”. Note! The Service Account needs to have its own mailbox.
      • Select “Specify Exchange Web Services URL” and add your EWS address. For help on how to find it see FAQ -> Exchange/Office 365 -> Determining the Exchange Web Services (EWS) URL
      • Select “Test…” ->”Calendar”.

      EWS-test-room-resource

    4. Verify your identity then click “Perform Test”.
    5. If your configuration is OK you will see a “Connectivity Test Successful” message. If there is an error, find the code under “Test Steps”->”Additional Details” and check the list in step 1.

    EWS-successful-test

  • Determining the Exchange Web Services (EWS) URL

    Using the Microsoft Remote Connectivity Analyzer

    1. Go to https://testconnectivity.microsoft.com.
    2. Click “Service Account Access (Developers)” then “Next”.
      EWS-1
    3. Fill in your Exchange account information. Note 1.”Service Account Username” can be either the domain\user format or the UPN (user@contoso.com) format. Note 2. “Target mailbox email address” and “Service Account User Name” can be identical.
    4. Make sure “Use Autodiscover to detect server settings” is selected.
      EWS-2
    5. Verify your identity then click “Perform Test”.
    6. Click “Expand All”.
      EWS-3
    7. Press Ctrl+F in the browser window.
    8. Search for “EwsUrl”
    9. The EWS will most likely be in the form of: https://mail.company.com/EWS/Exchange.asmx

  • Configure Exchange for Room Display (Office 365)

    1. Login to https://outlook.office365.com/ecp/ with an administration account
    2. Click on Resources
      Screen-Shot-2014-10-28-at-11.34.36
    3. Click on the plus sign and select Room Mailbox
      Screen-Shot-2014-10-28-at-13.30.12
    4. You will now see the ”New room mailbox”
      Screen-Shot-2014-10-28-at-13.30.40
    5. Enter a Room Name and an email address
      Screen-Shot-2014-10-28-at-13.31.16-300x110
    6. Be sure to select the correct domain
    7. You will now see the new room in the list
      Screen-Shot-2014-10-28-at-13.35.40
    8. You can now continue to grant your Service Account full access

     

    Grant Full Access to your service account

    1. Login to https://outlook.office365.com/ecp/ with and administration account
    2. Click on Resources
      Screen-Shot-2014-10-28-at-11.34.39
    3. Select your room in the list and press the edit symbol
      Screen-Shot-2014-10-28-at-13.38.43
    4. You will now see a popup with edit settings for your room
      Screen-Shot-2014-10-28-at-13.38.51
    5. Click on “Mailbox Delegation”
      Screen-Shot-2014-10-28-at-13.39.05
    6. Scroll down to Full Access and click the plus icon
      Screen-Shot-2014-10-28-at-13.41.08
    7. Search for the user you want to give access to and add it
      Screen-Shot-2014-10-28-at-13.41.45
    8. You will now see it in the list
    9. Press Save
    10. You can now setup your units in Room Display Center and Room Display

  • Setting up Exchange for Room Display (Powershell)

    To give the service account full access you need to access powershell on the exchange server. The command is the same for local and office 365 however there is different ways of reaching it.

    Office 365
    Start powershell and enter the following

    $Cred = Get-Credential
    $s = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell -Credential $cred -Authentication Basic –AllowRedirection
    Import-PSSession $s

     

    Local
    Just start the powershell on your exchange server

    Enabled FullAccess
    Add-MailboxPermission -Identity <room resource> -User <serviceaccount> -AccessRight FullAccess -InheritanceType All

  • Title field is the same as organizer (Powershell)

    Per default on a room resource the title field is set to the same name as the organizer. You can change this behavior so that title is the actual title of the meeting instead of organizer.

    • Access exchange through powershell
    • Enter the following command to change it

    2007
    set-mailboxcalendarsettings -identity <room resource>-deletesubject $false -addorganizertosubject $false

    2010/2013/Office 365
    Set-CalendarProcessing -identity <room resource> -AddOrganizerToSubject $false -DeleteSubject $false

  • Exchange Web Service URL on Office 365

    EWS url for Office 365 is always the same: https://outlook.office365.com/EWS/Exchange.asmx

  • Store Exchange Password Locally

    How to store your Exchange password locally on the device, instead of  Room Display Center.

    For clients with IT-policies that does not allow cloud storage of Exchange passwords there is an option to store it locally on the device. Follow these steps:

    1. In Room Display 4 & 5 (on the device) press: “Press for Menu” -> “General Settings” -> “Room Display Center” .
    2. Thereafter set the switch to “on” under “Local Exchange Password”, add your Exchange password and thereafter press “Restart”.
    3. The software is now restarted with the Exchange password stored locally on your device.

Google Apps/Gmail Calendar

  • Do I need to install server software?

    No, unlike alternatives on the market you do not need to install any server software or plug-ins. Instead, the Room Display systems utilize more modern authentication processes and can connect directly to Google Apps or Exchange/Office 365.

  • Configure Google Apps/Gmail Calendar for Room Display

    Room Display can connect with both Google Calendars and room resources (only available in Google Apps for Business).

    Google Calendar (Gmail)

    1. Open Google Calendar and login with your Google Account.
    2. Create the calendar which the meeting room will use by following this guide.
      • Make sure that the calendar is under “My Calendars” and that your permission is “Make changes AND manage sharing”.
    3. Connect your Gmail account by clicking “Google Calendars Setup” in Roomdisplaycenter.

    Google Apps (room resources)

    1. Login to Google Admin console with your admin account.
    2. Create a Room Resource for the Meeting Room by following this guide.
      • Make sure that you add the resource to your My Calendars list.
    3. Connect your Google account by clicking “Google Calendars Setup” in Roomdisplaycenter.

    Note! Alternatively you can create a new user which has full permission to the Room Resources if you do not wish to connect your administrator account to Roomdisplaycenter. Follow these steps to do this:

    1. Create a new user by following this guide.
    2. Share the Room Resources with the new user by following this guide.
      • Make sure that the new users have “Make changes AND manage sharing” permission.
      • Login with the new user and check that the resource is in My Calendars list.
    3. Connect the new Google account by clicking “Google Calendars Setup” in Roomdisplaycenter.

  • How to set up Google Apps/Gmail Calender for Room Display 4 & 5

    A complete step-by-step guide to to integrate Room Display 4 & 5 with Google Apps/Gmail Calender

    Step 1: Configure Google Apps for Business/Calendar

    Room Display can connect to both Google Calendars (regular gmail account) and room resources (only available in Google Apps for Business). Setup your Google account by following this guide: “Configure Google Apps/Gmail Calendar for Room Display”

    Step 2: Connect the Google account to Room Display Center

    1. Login to: https://www.roomdisplaycenter.com
    2. Connect Room Display Center with Google Calendar by clicking “Room Display – > Google Calendars Setup”.
      • Follow step 1-3 in the guide to connect your Google Account.
      • Thereafter click “Press here for the next step”.
      • Once the connection is finished you will see a status message with OK.
      • Note! If you use room resources as calendars remember to select appropriate permissions in Google Apps for the Google Account you are connecting.
    3. Click “My Units” and press the cogwheel symbol for the device you wish to configure.
    4. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Under “Calendar Source” select “Google Calendar”.
      • Select the Google Calendar that the Meeting Room uses.
        Roomdisplaycenter-setup-of-google-calender-1
    5. Continue the guide to configure how Room Display shows your calendar information. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”.


    Troubleshooting:

    If you experience problems during the setup, see the points below or check out the rest of our FAQ.

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that it is unrestricted. Also check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly
    • There is an error message relating to Google/Calendars
      • Verify that the Google Account that is connected to Room Display Center has correct access permissions to the Google Calender that is selected.
    • I cannot see/add/delete calender information
      • Verify that the Google Account that is connected to Room Display Center has correct access permissions to the Google Calender that is selected.
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly

Premium & Professional Support

  • How to get personal support

    Get started with Premium & Professional Support

    To purchase support vouchers, please go to our Buy online page.

    Redeem your Support voucher in your Room Display Center account, under “Voucher/Redeem Voucher”, or see My vouchers (click redeem)

    Note! You can only have one  support license key per Room Display Center account. If you have a support key, you can find it under “My account” by clicking the cogwheel in the upper right corner.

    To get Premium & Personal support using your support key:

    1. Please submit your inquiry on the Contact page.
    2. Choose Subject “Get Support”
    3. State your valid support license key under “Your message”. (This is mandatory and required for personal assistance)

Room Display 3

  • Get started with Room Display 3 Classic

    Installation instructions – Room Display 3 Classic software:
    Visit our wiki for more information (http://wiki.gogetcorp.com/)

    1. Install the application on your device (preferably from the Android market, or downloaded via www.gogetcorp.com https://www.gogetcorp.com/download/RoomDisplay3.apk
    2. Go to Settings
      1. If this is the first time you run the app, then you will start here
      2. If the app is already running, then click the black icon in the corner
    3. Expand “Device License”
    4. Click on “Register your device”
    5. Enter your license key
    6. Click activate
    7. You should get a response that your device has successfully registered. If a problem occurs please:
      1. Try again and make sure that the license key is correctly typed
      2. Make sure you have wifi connection and access to www.gogetcorp.com webpage via the device (try in your browser)
      3. If the problem still persists, please visit www.gogetcorp.com for more information
    8. If you want to move the license to another device, you need to do the same procedure for registering, but you need to go through “Unregister device”

  • Can I make room reservations in Outlook?

    Yes. In fact, Room Display integrates seamlessly with Outlook. You don’t have to install anything – no plug-ins, no add-ins and no server software. Just click Outlook’s built-in “Room” button when you want to choose and add an available meeting room to your meeting invite.

    outlook room button schedulling assistant

    Read more about Room Calendar Basics.

  • Where can I find help about Room Display 3?

    You can find all information you need on our Support Wiki!

  • 3-year licensing model

    When you buy a GoGet product that uses GoGet licensed software and related services, such licenses are valid for a 3-year limited time period.

    What does this mean?
    It means that the license expires after 3 years and that the user can choose to buy a new product license. The license cost is a one-time cost for a 3-year period, and is not a subscription – hence no obligations to continue using the service after 3 years.

    What happens after 3 years?
    After 3 years, the user can choose to buy a new software license. The price and type of product will be based on GoGet’s offer at the time of the new purchase.

    Do you offer perpetual licenses?
    GoGet does not offer perpetual licenses. 3 years is a long defined time period.
    Since comparable alternative products either have a very high initial investment cost, annual charges and additional service fees – Goget’s solutions are up to 60% more cost effective.

    Are there any additional costs?
    No – there are no additional maintenance or service fees. No additional server software or plugins for eg Outlook are needed.

  • Resetting Room Display 3 licenses

    To reset/unlock/revoke/ an already activated Room Display 3 license, users are advised to go to (on each respective device): Menu->Device License->Unregister device

    Upon request, GoGet can perform a remote/manual license reset in the license database which is subject to a database fee of 95 USD per occasion, regardless of number of Room Display 3 licenses.

  • Where do I download Room Display 3?

    You can choose from two ways of downloading Room Display 3; Google Play or Manual Install.

    Google Play

    1. On your unit open Google Play App
    2. Search for “Room Display 3″
    3. Press install

    Manual Install

    1. Open a browser on your unit
    2. Enter the URL https://www.gogetcorp.com/download/roomdisplay3.apk
    3. Press the download and install

  • Can I test run the software on PC/Mac?

    Room Display/Room Finder can be test run on a PC/Mac using Bluestacks App player. Follow these steps:

    1. Download the Bluestacks App player from here.
    2. Install the software on your PC/Mac.
    3. Add a Google account during the installation to enable Google Play.
    4. Search for “Room Display 3″, “Room Display 4″, “Room Display 5” or “Goget Room Finder” in Google Play depending on which version you wish to run.
    5. Install the app.
    6. Now you are ready to start using Room Display/Room Finder on your PC/Mac!

  • Screen keeps turning off

    There are several issues which may cause the screen to turn off even though Room Display/Room Finder is running. Please make sure that the statements below are true:

    • The device has power both during day and night
    • These settings are enabled in Room Display Center:
      • Autostart on Screen Off
      • Start at Boot/Update
    • Room Display/Room Finder is the default launcher
      • When pressing Home on the Android Navigation bar you should return to the app and not the default launcher (desktop). If this is not true set Room Display as the Home app by pressing General Settings->General Device->Reset Default Launcher->Home and select “always”.

    If it’s still not working you can try to enable “Stay Awake” under Developer options. This is how you do this:

    1. Go to Settings in Android OS
    2. (On Android version above 4 you need to enable Developer options by)
      1. Go to Settings
      2. Go to About Tablet
      3. Press “Build Number” 5-7 times until you see the message “your now a developer”
      4. Go back to settings
    3. Go to Developer options
    4. Check “Stay awake”

Room Display 4 & 5

  • Firewall rules

    If your organization has a firewall which limits traffic to the Internet, you need to configure it to allow connectivity with different services in order for your Android devices to receive updated settings versions from Room Display Center and send mails from the device.

    Firewall rules needed:

    • Outgoing
      • 1883 -> ANY IP (MQTT pushy notifications)
      • 443 -> https://api.pushy.me/ | https://pushy.me/ |  https://mqtt.pushy.me/
      • 443 -> www.roomdisplaycenter.com (fetching settings, keys etc)
      • 587 -> smtp.office365.com (debug mail, reporting amenities) – This is not needed if you use a custom SMTP
      • Calendar source
        • Office 365: 443 -> outlook.office365.com
        • Exchange: 443 -> your local exchange server
        • Google Calendar: 443 -> www.googleapis.com
      • NTP Time
        • UDP 123: time1.google.com
    • Incoming
      • There are no services connecting from the outside in

  • Replicate Room Display units

    Replicate Room Display units

    1. Login to https://www.roomdisplaycenter.com with your account
    2. Click: Room Display->Unit Cloner in the left menu
    3. Follow steps (1-3) to clone the desired setting(s)

    Note: Use this feature with caution, all changes are irrevocable.

  • Get started with Room Display 4 & 5

    A complete step-by-step guide to start using Room Display 4 & 5

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Activate licenses
      • (New Users) Go to “Voucher -> My Vouchers” and then click “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    3. You will now receive licenses/units under “My Units”
    4. Configure your unit(s) by pressing the cogwheel symbol. Read instructions below on how to configure and add the Exchange/Google calendar source


    Step 2: Configure & add Google/Exchange calendars

    1. Setup your Google/Exchange calendars by following either of these guides:
      For Exchange: Click for guide “How to set up Exchange for Room Display 4 & 5”
      For Google: Click for guide “How to set up Google Apps/Gmail Calender for Room Display 4 & 5”


    Step 3: Download app & connect devices

    1. Download Room Display 4 or 5 software either from Google Play or directly to your device.
      For Room Display 4: https://www.roomdisplaycenter.com/download/RoomDisplay4.apk
      For Room Display 5: https://www.roomdisplaycenter.com/download/roomdisplay5.apk
    2. Login with your Room Display Center account details
    3. Select your unit from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://www.gogetcorp.com/faqs/

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports
    • There is an error message relating to Exchange/Calendars
      • Check step #2 in this configuration guide carefully, FAQ -> Exchange / Office 365 -> How to setup Room Display 4 & 5 with Exchange
    • I cannot see/add/delete calender information
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your internet connection is unrestricted and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4 & 5 -> Firewall ports. For example many company guest networks restricts communication ports that Room Display need to function properly.

     

  • Can I make room reservations in Outlook?

    Yes. In fact, Room Display integrates seamlessly with Outlook. You don’t have to install anything – no plug-ins, no add-ins and no server software. Just click Outlook’s built-in “Room” button when you want to choose and add an available meeting room to your meeting invite.

    outlook room button schedulling assistant

    Read more about Room Calendar Basics.

  • My updated settings are not pushed out to the unit, why?

    Sometimes the connection between Room Display Center (RDC) and Room Display/Room Finder is not working as expected. There are sadly some limitations to this workflow for some settings in your local Firewall. Room Display/Room Finder will still work however settings needs to be manually pulled from RDC when they have been updated. This how you do this:

    1. Go to General Settings -> Room Display Center
    2. Press Reload
    3. Room Display/Room Finder will now pull your updated settings and restart

    Firewall rules

    If your organization have a firewall which restricts traffic to or from the Internet, you need to configure it to allow connectivity with Pyshy.me in order for your Android devices to receive updated settings versions from Room Display Center.

    Pushy uses MQQT as service protocol and for this you need to enable communication through ports 80, 443 and 1883 to host pushy.me.

  • How to keep the software up-to-date

    We always strive to keep Room Display/Room Finder updated with bug fixes and new features. To make sure you have the latest version you need to follow some simple steps depending on what installation method you originally used.

    Google Play

    1. Find “Meeting Room Display 4″ or “Meeting Room Display 5” or “Goget Room Finder” under My Apps
    2. Depending on version “Auto-update” can either be shown directly on the screen or under the settings dots
    3. Now your version will always be up to date

    Manual Install/Room Sync: Automatic

    1. Login to Room Display Center
    2. Go to your unit and edit settings
    3. Under Advanced enable “Automatic Update”
    4. When a new version is released your unit will be updated the same day

    Manual Install/Room Sync: Manual update

    1. Go to General Settings -> General Device
    2. Press Force Update
    3. The update process will now start and if a new version is detected it will be downloaded to the device

     

  • Unregister Unit/License

    There are two ways in Room Display 4 & 5/Room Finder to unregister a license key so that it can be reused on another device.

    Room Display Center

    1. Login to Room Display Center
    2. Go to “My Units”
    3. Press the Unregister icon for the Unit you wish to unregister Screen-Shot-2014-10-12-at-17.59.33
    4. This will push instructions to the device to unregister/release the license
    5. Your unit is now unregistered and another device can be registered to the license.

    Room Display 4 &5/Room Finder
    (If your unit is not logged out you need to follow this part as well)

    1. Go to General Settings -> Room Display Center
    2. Press Logout
    3. This will remove all settings and also send a message to Room Display Center that the unit is Unregistered

  • Kiosk Mode

    Room Display/Room Finder can be run in full Kiosk Mode which prevents users from exiting the application.
    To configure this you need to follow a few simple steps:

    1. In Room Display Center make sure you have “Start at Boot/Update” and “Autostart on Screen Off Enabled” enabled.
    2. Make sure that Room Display/Room Finder is the default home launcher (when you press the home button on Andoid navigation bar Room Display/Room Finder starts)
    3. Go to General Settings -> Kiosk Mode on your device
    4. Enable Room Display/Room Finder as Device Administrator by switching it to “on”
    5. A popup “Activate device administrator?” will now appear, press Activate
    6. Room Display will restart, thereafter return to General Settings -> Kiosk Mode
    7. Now the option “Kiosk Mode” has been enabled. Switch this to “on”
    8. Now Kiosk Mode is activated and there is a screen lock which prevents all interaction with Android OS until Kiosk Mode has been disabled.

  • Kiosk Mode (Rooted)

    For rooted devices a more powerful Kiosk Mode can be activated. Follow these simple steps to enable it:

    1. Go to General Settings -> Kiosk Mode (Rooted)
    2. If the options are enabled your device is rooted, otherwise you need to root the device first
    3. To enable Kiosk Mode, switch “Default Launcher” / “Google Now” / “System UI (Menu Bars)” to “off”
    4. Activate the settings by pressing “Restart Unit Now” which will restart your device in Kiosk Mode.

    Disable Kiosk Mode by following the above steps making sure to switching the settings back to “on” followed by restarting the unit.

  • How can I setup Wifi/Date/Time/Language on a rooted/Room Sync unit

    When you have disabled SystemUI on a rooted unit (or as it is default on Room Sync) you have no standard way of accessing Android Settings. Through Room Display settings you can however access these to setup these settings.

    1. Go to General Settings -> General Device
    2. Scroll down to Android Settings
    3. Now open the Settings you want
    4. Edit settings on the screen
    5. Press Back/Next to navigate back to Room Display

    Do only use the Back/Next buttons at the bottom to go back. Going out of the settings window will lock you down and where only way to get pack is through powering of/on the unit!

  • Restore rooted unit (Android > 4.1)

    Since Android 4.2 Google introduced secure ADB meaning that you need to allow a unit to debug android. This popup requires that you have System UI running (aka menus). If this is not enabled (e.g. Kiosk Mode) then you will not be able to grant a computer debug access. So this means that if your really unlucky you might have “bricked” your device this way.

    No worries however because there are ways to get back. They require that you clear user settings from recovery mode and then restoring your unit.

    Follow these steps to get back on track!

    1. Power of you unit
    2. Hold Volume down (on nexus this is the button away from power) and the power button
    3. Release Power when you see the startup screen (keep volume up)
    4. When you see Boot loader you can release volume up
    5. Press Volume down twice until it say Recovery Mode
    6. Press Power button to enter Recovery Mode (your unit will now load this)
    7. This guide covers Clockwork Mod however it is roughly the same for other recovery modes
    8. Go down to “Wipe data/factory reset” press power
    9. Go down to Yes and press Power
    10. Unit will now perform the wipe
    11. Press Power button on “reboot system”
    12. Select No on last question
    13. Your unit is now restarting

    Your unit is now free again and we can now set it up again.

    1. On start you will see the initial Android setup guide
    2. Follow the guide and setup Wifi
    3. You can skip the rest until your on the desktop

    If you just want your unit back this is enough. However if you have SuperSU you need to set it up again.

    1. Open SuperSU
    2. Go to Settings
    3. Uncheck “Re-authentication”
    4. Change “Default Access” to Grant
    5. Uncheck “Show notifications”

    Now you need to enable debug and authenticate your computer.

    1. Go to Android Settings
    2. Go to About Tablet
    3. Press “Build number” 5-7 times until you see the message that is open for developers
    4. Press back when you do
    5. Go in to “Developer options”
    6. Enable “USB Debugging”
    7. Now connect the cable to the computer you will use for restore
    8. It will now popup the message you have been waiting for (check always remember)

    Run Rescue Application.

    1. Contact GoGet Support to get a link to download Room Rescue
    2. Run the application
    3. It will now remove all old stuff and install Room Sync Setup.
    4. You will see a big button in the middle. Hit this to start recovery (If you are running Nexus you should check use turned bootanimation)
    5. When done the screen gets green. Press finalise
    6. You will see Room Display for a couple a seconds but just wait for the device to reboot

    We are now back!

     

  • 3-year licensing model

    When you buy a GoGet product that uses GoGet licensed software and related services, such licenses are valid for a 3-year limited time period.

    What does this mean?
    It means that the license expires after 3 years and that the user can choose to buy a new product license. The license cost is a one-time cost for a 3-year period, and is not a subscription – hence no obligations to continue using the service after 3 years.

    What happens after 3 years?
    After 3 years, the user can choose to buy a new software license. The price and type of product will be based on GoGet’s offer at the time of the new purchase.

    Do you offer perpetual licenses?
    GoGet does not offer perpetual licenses. 3 years is a long defined time period.
    Since comparable alternative products either have a very high initial investment cost, annual charges and additional service fees – Goget’s solutions are up to 60% more cost effective.

    Are there any additional costs?
    No – there are no additional maintenance or service fees. No additional server software or plugins for eg Outlook are needed.

  • The Date/Time on my device is incorrect

    In order for Room Display 4 & 5/Room Finder to show the correct date/time, settings in Android OS needs to be adjusted to your local time zone. Adjust this by following these steps:

    1. Tap “Press for Menu” then General Settings -> General Device.
    2. Scroll down to the section Android Settings and configure both options “Date/Time Settings” and “Localization Settings”. Press Back/Next for each option to navigate back to Room Display.

    Should the issue remain after correct configuration in Android OS the error is most likely linked to incorrect date/time settings in your Exchange server. Contact your local IT department for assistance in changing these settings.

  • Debugging/Logging

    Unfortunately errors will sometimes occur. For resolving this we have built-in a Debugging Tool that collects logs for later analysis by either you our technical department (for clients with support agreements) to identify what is causing the issue. Debugging can be done in two modes: Normal or Verbose. We recommend using Normal which will catch a majority of possible errors. For some errors we might ask you to activate Verbose mode, this is however extremely resource consuming and should thus only be used for short periods.

    Enable debugging

    1. Go to General Settings -> General Device
    2. Scroll Down to Debugging
    3. Switch Debugging to On
    4. Now you can start replicating the error

    Send debug log
    After you have replicated the problem you can choose between two ways of sending the log to us: Direct or Client. Direct will use a built in SMTP settings to send directly to GoGet Support for further analysis (if you are running a rooted unit or Room Sync you need to use this option). Client will open up your units default mail client and attach the log to a mail message. Thereafter you can enter the recipient you wish to send the log to.

    1. To send the log go to General Settings -> General Device
    2. Press Send on either Direct or Client

    If you see a message that error log is empty then Debugging has not been able to catch the problem. Try Verbose and rerun the procedure.

  • Where do I download Room Display 5?

    You can choose from two ways of downloading Room Display 5; Google Play or Manual Install.

    Google Play

    1. Open the Google Play App on your device.
    2. Search for “Meeting Room Display 5″.
    3. Press install.

    Manual Install

    1. Open a browser on your device.
    2. Enter the URL https://www.roomdisplaycenter.com/download/roomdisplay5.apk
    3. Press download and thereafter install

  • How to set up Google Apps/Gmail Calender for Room Display 4 & 5

    A complete step-by-step guide to to integrate Room Display 4 & 5 with Google Apps/Gmail Calender

    Step 1: Configure Google Apps for Business/Calendar

    Room Display can connect to both Google Calendars (regular gmail account) and room resources (only available in Google Apps for Business). Setup your Google account by following this guide: “Configure Google Apps/Gmail Calendar for Room Display”

    Step 2: Connect the Google account to Room Display Center

    1. Login to: https://www.roomdisplaycenter.com
    2. Connect Room Display Center with Google Calendar by clicking “Room Display – > Google Calendars Setup”.
      • Follow step 1-3 in the guide to connect your Google Account.
      • Thereafter click “Press here for the next step”.
      • Once the connection is finished you will see a status message with OK.
      • Note! If you use room resources as calendars remember to select appropriate permissions in Google Apps for the Google Account you are connecting.
    3. Click “My Units” and press the cogwheel symbol for the device you wish to configure.
    4. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Under “Calendar Source” select “Google Calendar”.
      • Select the Google Calendar that the Meeting Room uses.
        Roomdisplaycenter-setup-of-google-calender-1
    5. Continue the guide to configure how Room Display shows your calendar information. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”.


    Troubleshooting:

    If you experience problems during the setup, see the points below or check out the rest of our FAQ.

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that it is unrestricted. Also check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly
    • There is an error message relating to Google/Calendars
      • Verify that the Google Account that is connected to Room Display Center has correct access permissions to the Google Calender that is selected.
    • I cannot see/add/delete calender information
      • Verify that the Google Account that is connected to Room Display Center has correct access permissions to the Google Calender that is selected.
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly

  • How to set up Exchange for Room Display 4 & 5

    A complete step-by-step guide to integrate Room Display 4 & 5 with Exchange

    Step 1: Create a Service Account user in Exchange

    Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources (ie the meeting rooms). It is used by Room Display 4 & 5 to access booking information and can either be an existing user or a new account.

    Configuration diagram:
    Roomdisplaycenter-setup-of-calendar-21

    Follow these steps to create a Service Account:

    1. Add a Service Account with its own mailbox in your Exchange server
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure.
    2. Set FullAcess permission to your Room Resources for the Service Account
      • For information on how to set FullAccess permission, see: FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell)


    Step 2: Add your Exchange Calendar Settings in RoomDisplayCenter

    1. Login to: https://www.roomdisplaycenter.com
    2. Configure your units by pressing the cogwheel symbol
    3. Under “Calendar Source” select “Microsoft Exchange”
    4. Add your Exchange Calendar Settings
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure.
      • Add EWS URL: Room Display communicates with Exchange using EWS (Exchange Web Services) protocol. Enter the full EWS URL, for example: https://mail.company.com/EWS/Exchange.asmx

        Connection diagram:
        Roomdisplaycenter-setup-of-calendar-21
        Don’t know your EWS URL?

        • For office 365 the URL is always: https://outlook.office365.com/EWS/Exchange.asmx
        • If you don’t have Office 365, check the FAQ “Determining the Exchange Web Services (EWS) URL”.
        • Common error is using the Outlook Web Access URL:s that contains: /OWA/ (instead of /EWS/). This will not work.
      • Service Account Username (Not Room email): Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources. It is used by Room Display to access booking information in your Room Resources.

        Exchange uses two types of username syntaxes. The old style NETBIOS name and the newer style UPN (User Principal Name). Depending on which your organization use the setup is different:
        UPN (e.g. username@domain.com)
        UPN styled usernames are in this style: username@domain.com. If you use this style, then enter the full text in “Service Account Username” and leave the field “Service Account Domain” empty!
        NETBIOS Style (e.g. DOMAIN\Username)
        Old-styled usernames start with the domain name and then the username after a slash (\). If you use this style, then enter only the Username in the field “Service Account Username” and move on to the “Service Account Domain” field and enter only your domain.
        Examples:
        Roomdisplaycenter-setup-of-calendar-21UPN Style
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style

      • Service Account Password: Add the Service Account password. Optionally the password can be stored locally on the device by following this FAQ -> Exchange/Office 365 -> Store Exchange Password Locally.
      • Service Account Domain: Domain name should only be entered if you use the old-style NETBIOS username format which looks like this: DOMAIN\username. If so, then enter only the domain name here. If you use UPN username e.g. username@domain.com this field should be left empty!
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style
      • Resource Email / Room email: Resource email is the email address of a resource (ie the meeting room) in Exchange which your Service Account has FullAccess permission to. Normally a resource email have the format: room@company.com.

        Note that Room Display will not work unless the Service Account (the account under “Username”) has FullAccess permission to the resource! For information on how to set FullAccess permission see this FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell).

        Troubleshooting tip: if you have connectivity issues try adding the Service Account email also as Resource Email / Room email. This will display the Service Accounts own calendar which it always have FullAccess permission to.


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ section: https://www.gogetcorp.com/faqs/

        • There is an error message relating to Exchange/Calendars
          • Check this guide for general troubleshooting: FAQ -> Exchange/Office 365 ->Troubleshoot your Exchange Configuration
          • Check that the EWS URL is correct. See: FAQ -> Exchange/Office 365 ->Determining the Exchange Web Services (EWS) URL
          • Check if your Exchange server uses NETBIOS or UPN login style and double check that the information is entered correctl.
          • Check that the Service Account has FullAccess permission to the Room Resource
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules
        • I cannot see/add/delete calendar information
          • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4 & 5 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly
        • I cannot see the meeting title
          • By default the meeting title is set to the same name as the organizer, see: FAQ -> Exchange/Office 365 -> Title field is the same as organizer (Powershell)

     

  • Can I test run the software on PC/Mac?

    Room Display/Room Finder can be test run on a PC/Mac using Bluestacks App player. Follow these steps:

    1. Download the Bluestacks App player from here.
    2. Install the software on your PC/Mac.
    3. Add a Google account during the installation to enable Google Play.
    4. Search for “Room Display 3″, “Room Display 4″, “Room Display 5” or “Goget Room Finder” in Google Play depending on which version you wish to run.
    5. Install the app.
    6. Now you are ready to start using Room Display/Room Finder on your PC/Mac!

  • Screen keeps turning off

    There are several issues which may cause the screen to turn off even though Room Display/Room Finder is running. Please make sure that the statements below are true:

    • The device has power both during day and night
    • These settings are enabled in Room Display Center:
      • Autostart on Screen Off
      • Start at Boot/Update
    • Room Display/Room Finder is the default launcher
      • When pressing Home on the Android Navigation bar you should return to the app and not the default launcher (desktop). If this is not true set Room Display as the Home app by pressing General Settings->General Device->Reset Default Launcher->Home and select “always”.

    If it’s still not working you can try to enable “Stay Awake” under Developer options. This is how you do this:

    1. Go to Settings in Android OS
    2. (On Android version above 4 you need to enable Developer options by)
      1. Go to Settings
      2. Go to About Tablet
      3. Press “Build Number” 5-7 times until you see the message “your now a developer”
      4. Go back to settings
    3. Go to Developer options
    4. Check “Stay awake”

  • Store Exchange Password Locally

    How to store your Exchange password locally on the device, instead of  Room Display Center.

    For clients with IT-policies that does not allow cloud storage of Exchange passwords there is an option to store it locally on the device. Follow these steps:

    1. In Room Display 4 & 5 (on the device) press: “Press for Menu” -> “General Settings” -> “Room Display Center” .
    2. Thereafter set the switch to “on” under “Local Exchange Password”, add your Exchange password and thereafter press “Restart”.
    3. The software is now restarted with the Exchange password stored locally on your device.

Room Display Center

  • Firewall rules

    If your organization has a firewall which limits traffic to the Internet, you need to configure it to allow connectivity with different services in order for your Android devices to receive updated settings versions from Room Display Center and send mails from the device.

    Firewall rules needed:

    • Outgoing
      • 1883 -> ANY IP (MQTT pushy notifications)
      • 443 -> https://api.pushy.me/ | https://pushy.me/ |  https://mqtt.pushy.me/
      • 443 -> www.roomdisplaycenter.com (fetching settings, keys etc)
      • 587 -> smtp.office365.com (debug mail, reporting amenities) – This is not needed if you use a custom SMTP
      • Calendar source
        • Office 365: 443 -> outlook.office365.com
        • Exchange: 443 -> your local exchange server
        • Google Calendar: 443 -> www.googleapis.com
      • NTP Time
        • UDP 123: time1.google.com
    • Incoming
      • There are no services connecting from the outside in

  • Replicate Room Display units

    Replicate Room Display units

    1. Login to https://www.roomdisplaycenter.com with your account
    2. Click: Room Display->Unit Cloner in the left menu
    3. Follow steps (1-3) to clone the desired setting(s)

    Note: Use this feature with caution, all changes are irrevocable.

  • Settings versions are unsynced

    sync rdc

    Orange warning triangle is shown when settings versions are not synced. This warning is not critical, it only tells you that the settings of your unit, does not match the settings you have for the unit in Room Display Center. Consequently, the unit may not behave as expected. Unmatched settings versions might be caused by your organizations firewall restricting necessary communication ports.

    How to fix this:

    • Resend settings (cloud symbol with arrow), or reload settings manually from the device: Press Menu->General Stettings->Room Display Center->Reload unit settings. Please allow up to 5 minutes for completely syncing all settings
    • Check the FAQ regarding firewall rules

     

  • I cannot see any meeting rooms on the display?

    Meeting rooms are added to a specific Room Finder display under their own settings in RoomDisplayCenter. Follow these steps to configure:

    1. Login to www.roomdisplaycenter.com with your account
    2. Go to: Room Display->My Room Display Units and then press the cogwheel symbol for the device you wish to add
    3. Scroll down to “Room Finder Settings” and select the correct Room Finder display(s). Thereafter press “Save”
    4. Your Room Finder display(s) will now be updated to show the added meeting room

  • Enable remote support

    Allow access for Goget support

    1. Login to https://www.roomdisplaycenter.com with your account.
    2. Click the cogwheel symbol in the top right corner.
      screen-shot-account-settings
    3. Click “My Account”
    4. Enable the “Allow Remote Support” switch.

  • On-Prem Room Display Center (Central Admin)

    Contact our sales team for documentation, trials and other information regarding Room Display Center central admin On-Prem.

  • My updated settings are not pushed out to the unit, why?

    Sometimes the connection between Room Display Center (RDC) and Room Display/Room Finder is not working as expected. There are sadly some limitations to this workflow for some settings in your local Firewall. Room Display/Room Finder will still work however settings needs to be manually pulled from RDC when they have been updated. This how you do this:

    1. Go to General Settings -> Room Display Center
    2. Press Reload
    3. Room Display/Room Finder will now pull your updated settings and restart

    Firewall rules

    If your organization have a firewall which restricts traffic to or from the Internet, you need to configure it to allow connectivity with Pyshy.me in order for your Android devices to receive updated settings versions from Room Display Center.

    Pushy uses MQQT as service protocol and for this you need to enable communication through ports 80, 443 and 1883 to host pushy.me.

  • How to keep the software up-to-date

    We always strive to keep Room Display/Room Finder updated with bug fixes and new features. To make sure you have the latest version you need to follow some simple steps depending on what installation method you originally used.

    Google Play

    1. Find “Meeting Room Display 4″ or “Meeting Room Display 5” or “Goget Room Finder” under My Apps
    2. Depending on version “Auto-update” can either be shown directly on the screen or under the settings dots
    3. Now your version will always be up to date

    Manual Install/Room Sync: Automatic

    1. Login to Room Display Center
    2. Go to your unit and edit settings
    3. Under Advanced enable “Automatic Update”
    4. When a new version is released your unit will be updated the same day

    Manual Install/Room Sync: Manual update

    1. Go to General Settings -> General Device
    2. Press Force Update
    3. The update process will now start and if a new version is detected it will be downloaded to the device

     

  • Unregister Unit/License

    There are two ways in Room Display 4 & 5/Room Finder to unregister a license key so that it can be reused on another device.

    Room Display Center

    1. Login to Room Display Center
    2. Go to “My Units”
    3. Press the Unregister icon for the Unit you wish to unregister Screen-Shot-2014-10-12-at-17.59.33
    4. This will push instructions to the device to unregister/release the license
    5. Your unit is now unregistered and another device can be registered to the license.

    Room Display 4 &5/Room Finder
    (If your unit is not logged out you need to follow this part as well)

    1. Go to General Settings -> Room Display Center
    2. Press Logout
    3. This will remove all settings and also send a message to Room Display Center that the unit is Unregistered

  • Store Exchange Password Locally

    How to store your Exchange password locally on the device, instead of  Room Display Center.

    For clients with IT-policies that does not allow cloud storage of Exchange passwords there is an option to store it locally on the device. Follow these steps:

    1. In Room Display 4 & 5 (on the device) press: “Press for Menu” -> “General Settings” -> “Room Display Center” .
    2. Thereafter set the switch to “on” under “Local Exchange Password”, add your Exchange password and thereafter press “Restart”.
    3. The software is now restarted with the Exchange password stored locally on your device.

Room Finder

  • Firewall rules

    If your organization has a firewall which limits traffic to the Internet, you need to configure it to allow connectivity with different services in order for your Android devices to receive updated settings versions from Room Display Center and send mails from the device.

    Firewall rules needed:

    • Outgoing
      • 1883 -> ANY IP (MQTT pushy notifications)
      • 443 -> https://api.pushy.me/ | https://pushy.me/ |  https://mqtt.pushy.me/
      • 443 -> www.roomdisplaycenter.com (fetching settings, keys etc)
      • 587 -> smtp.office365.com (debug mail, reporting amenities) – This is not needed if you use a custom SMTP
      • Calendar source
        • Office 365: 443 -> outlook.office365.com
        • Exchange: 443 -> your local exchange server
        • Google Calendar: 443 -> www.googleapis.com
      • NTP Time
        • UDP 123: time1.google.com
    • Incoming
      • There are no services connecting from the outside in

  • Get started with Room Finder Wayfinding

    A complete step-by-step guide to start using Room Finder

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Activate licenses
      • (New Users) Go to “Voucher -> My Vouchers” and then click “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    3. You will now receive licenses/units under “My Units”
    4. Click “Room Finder -> My Room Finder Units” and then configure them by pressing the cogwheel symbol.
    5. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Change the “Room Finder Name” field. Often it is recommended to use the company name
      • Continue configuring the various options. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”

    Step 2: Add meeting rooms

    1. Devices/meeting rooms are added under Room Display settings. Go to: Room Display->My Room Display Units and press the cogwheel symbol for the device you wish to add. Thereafter select the correct Room Finder display under the option “Room Finder Settings”


    Step 3: Download app & connect devices

    1. Download Room Finder software either from Google Play or directly to your device.
      For Room Finder: https://www.roomdisplaycenter.com/download/RoomFinder.apk
    2. Start the application, pair device by using your Room Display Center account details
    3. Select your unit (name of the wayfinder) from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://www.gogetcorp.com/faqs/

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Finder -> Firewall ports
    • I cannot access the settings menu in Room Finder app
      • Tap the logotype in the bottom right corner of the display to reach the settings menu.
    • I cannot see any meeting rooms on the display

      • Meeting rooms needs to be added individually. Go to: Room Display->My Room Display Units and press the cogwheel symbol for the device you wish to add. Thereafter select the right Room Finder display under “Room Finder Settings”.
    • I cannot change the directional arrows
      • Tap an arrow repeatedly until you reach the new desired direction arrow.

  • Where do I download Room Finder?

    You can choose from two ways of downloading Room Finder; Google Play or Manual Install.

    Google Play

    1. Open the Google Play App on your device.
    2. Search for “Goget Room Finder”.
    3. Press install.

    Manual Install

    1. Open a browser on your device.
    2. Enter the URL https://www.roomdisplaycenter.com/download/roomfinder.apk
    3. Press download and thereafter install.

  • Direction arrows – how do I change?

    You can change direction arrows for each respective room, directly on the screen.

    Instructions:

    1. Make sure your room resource calendars are configured correctly.
    2. Start Room Finder on your device.
    3. Tap an arrow repeatedly until you reach the new desired direction arrow.

    Arrow settings will be stored as long as you do not unpair device (display or media box) and Room Display Center.

  • Control media player

    For Room Finder, GoGet recommends a Quad Core Android media player (box) with Android OS 4.0-4.4 and min 1GB DDR3. To setup the system, we recommend that you connect a wireless keyboard and mouse to the USB ports of the unit.

  • I cannot see any meeting rooms on the display?

    Meeting rooms are added to a specific Room Finder display under their own settings in RoomDisplayCenter. Follow these steps to configure:

    1. Login to www.roomdisplaycenter.com with your account
    2. Go to: Room Display->My Room Display Units and then press the cogwheel symbol for the device you wish to add
    3. Scroll down to “Room Finder Settings” and select the correct Room Finder display(s). Thereafter press “Save”
    4. Your Room Finder display(s) will now be updated to show the added meeting room

  • My updated settings are not pushed out to the unit, why?

    Sometimes the connection between Room Display Center (RDC) and Room Display/Room Finder is not working as expected. There are sadly some limitations to this workflow for some settings in your local Firewall. Room Display/Room Finder will still work however settings needs to be manually pulled from RDC when they have been updated. This how you do this:

    1. Go to General Settings -> Room Display Center
    2. Press Reload
    3. Room Display/Room Finder will now pull your updated settings and restart

    Firewall rules

    If your organization have a firewall which restricts traffic to or from the Internet, you need to configure it to allow connectivity with Pyshy.me in order for your Android devices to receive updated settings versions from Room Display Center.

    Pushy uses MQQT as service protocol and for this you need to enable communication through ports 80, 443 and 1883 to host pushy.me.

  • How to keep the software up-to-date

    We always strive to keep Room Display/Room Finder updated with bug fixes and new features. To make sure you have the latest version you need to follow some simple steps depending on what installation method you originally used.

    Google Play

    1. Find “Meeting Room Display 4″ or “Meeting Room Display 5” or “Goget Room Finder” under My Apps
    2. Depending on version “Auto-update” can either be shown directly on the screen or under the settings dots
    3. Now your version will always be up to date

    Manual Install/Room Sync: Automatic

    1. Login to Room Display Center
    2. Go to your unit and edit settings
    3. Under Advanced enable “Automatic Update”
    4. When a new version is released your unit will be updated the same day

    Manual Install/Room Sync: Manual update

    1. Go to General Settings -> General Device
    2. Press Force Update
    3. The update process will now start and if a new version is detected it will be downloaded to the device

     

  • Unregister Unit/License

    There are two ways in Room Display 4 & 5/Room Finder to unregister a license key so that it can be reused on another device.

    Room Display Center

    1. Login to Room Display Center
    2. Go to “My Units”
    3. Press the Unregister icon for the Unit you wish to unregister Screen-Shot-2014-10-12-at-17.59.33
    4. This will push instructions to the device to unregister/release the license
    5. Your unit is now unregistered and another device can be registered to the license.

    Room Display 4 &5/Room Finder
    (If your unit is not logged out you need to follow this part as well)

    1. Go to General Settings -> Room Display Center
    2. Press Logout
    3. This will remove all settings and also send a message to Room Display Center that the unit is Unregistered

  • Kiosk Mode

    Room Display/Room Finder can be run in full Kiosk Mode which prevents users from exiting the application.
    To configure this you need to follow a few simple steps:

    1. In Room Display Center make sure you have “Start at Boot/Update” and “Autostart on Screen Off Enabled” enabled.
    2. Make sure that Room Display/Room Finder is the default home launcher (when you press the home button on Andoid navigation bar Room Display/Room Finder starts)
    3. Go to General Settings -> Kiosk Mode on your device
    4. Enable Room Display/Room Finder as Device Administrator by switching it to “on”
    5. A popup “Activate device administrator?” will now appear, press Activate
    6. Room Display will restart, thereafter return to General Settings -> Kiosk Mode
    7. Now the option “Kiosk Mode” has been enabled. Switch this to “on”
    8. Now Kiosk Mode is activated and there is a screen lock which prevents all interaction with Android OS until Kiosk Mode has been disabled.

  • Kiosk Mode (Rooted)

    For rooted devices a more powerful Kiosk Mode can be activated. Follow these simple steps to enable it:

    1. Go to General Settings -> Kiosk Mode (Rooted)
    2. If the options are enabled your device is rooted, otherwise you need to root the device first
    3. To enable Kiosk Mode, switch “Default Launcher” / “Google Now” / “System UI (Menu Bars)” to “off”
    4. Activate the settings by pressing “Restart Unit Now” which will restart your device in Kiosk Mode.

    Disable Kiosk Mode by following the above steps making sure to switching the settings back to “on” followed by restarting the unit.

  • 3-year licensing model

    When you buy a GoGet product that uses GoGet licensed software and related services, such licenses are valid for a 3-year limited time period.

    What does this mean?
    It means that the license expires after 3 years and that the user can choose to buy a new product license. The license cost is a one-time cost for a 3-year period, and is not a subscription – hence no obligations to continue using the service after 3 years.

    What happens after 3 years?
    After 3 years, the user can choose to buy a new software license. The price and type of product will be based on GoGet’s offer at the time of the new purchase.

    Do you offer perpetual licenses?
    GoGet does not offer perpetual licenses. 3 years is a long defined time period.
    Since comparable alternative products either have a very high initial investment cost, annual charges and additional service fees – Goget’s solutions are up to 60% more cost effective.

    Are there any additional costs?
    No – there are no additional maintenance or service fees. No additional server software or plugins for eg Outlook are needed.

  • The Date/Time on my device is incorrect

    In order for Room Display 4 & 5/Room Finder to show the correct date/time, settings in Android OS needs to be adjusted to your local time zone. Adjust this by following these steps:

    1. Tap “Press for Menu” then General Settings -> General Device.
    2. Scroll down to the section Android Settings and configure both options “Date/Time Settings” and “Localization Settings”. Press Back/Next for each option to navigate back to Room Display.

    Should the issue remain after correct configuration in Android OS the error is most likely linked to incorrect date/time settings in your Exchange server. Contact your local IT department for assistance in changing these settings.

  • Debugging/Logging

    Unfortunately errors will sometimes occur. For resolving this we have built-in a Debugging Tool that collects logs for later analysis by either you our technical department (for clients with support agreements) to identify what is causing the issue. Debugging can be done in two modes: Normal or Verbose. We recommend using Normal which will catch a majority of possible errors. For some errors we might ask you to activate Verbose mode, this is however extremely resource consuming and should thus only be used for short periods.

    Enable debugging

    1. Go to General Settings -> General Device
    2. Scroll Down to Debugging
    3. Switch Debugging to On
    4. Now you can start replicating the error

    Send debug log
    After you have replicated the problem you can choose between two ways of sending the log to us: Direct or Client. Direct will use a built in SMTP settings to send directly to GoGet Support for further analysis (if you are running a rooted unit or Room Sync you need to use this option). Client will open up your units default mail client and attach the log to a mail message. Thereafter you can enter the recipient you wish to send the log to.

    1. To send the log go to General Settings -> General Device
    2. Press Send on either Direct or Client

    If you see a message that error log is empty then Debugging has not been able to catch the problem. Try Verbose and rerun the procedure.

  • Can I test run the software on PC/Mac?

    Room Display/Room Finder can be test run on a PC/Mac using Bluestacks App player. Follow these steps:

    1. Download the Bluestacks App player from here.
    2. Install the software on your PC/Mac.
    3. Add a Google account during the installation to enable Google Play.
    4. Search for “Room Display 3″, “Room Display 4″, “Room Display 5” or “Goget Room Finder” in Google Play depending on which version you wish to run.
    5. Install the app.
    6. Now you are ready to start using Room Display/Room Finder on your PC/Mac!

  • Screen keeps turning off

    There are several issues which may cause the screen to turn off even though Room Display/Room Finder is running. Please make sure that the statements below are true:

    • The device has power both during day and night
    • These settings are enabled in Room Display Center:
      • Autostart on Screen Off
      • Start at Boot/Update
    • Room Display/Room Finder is the default launcher
      • When pressing Home on the Android Navigation bar you should return to the app and not the default launcher (desktop). If this is not true set Room Display as the Home app by pressing General Settings->General Device->Reset Default Launcher->Home and select “always”.

    If it’s still not working you can try to enable “Stay Awake” under Developer options. This is how you do this:

    1. Go to Settings in Android OS
    2. (On Android version above 4 you need to enable Developer options by)
      1. Go to Settings
      2. Go to About Tablet
      3. Press “Build Number” 5-7 times until you see the message “your now a developer”
      4. Go back to settings
    3. Go to Developer options
    4. Check “Stay awake”

Video Tutorials

  • Video Tutorials Room Display 4 & 5 – The basics

    Manage Device Connection

    This short tutorial shows how to:

    • Access/setup wifi/network settings from Room Display 4 & 5’s welcome screen
    • Pair/connect a device (display unit) with Room Display Center
    • Manually reload latest unit settings
    • Disconnect device/free up license (unregister) from Room Display Center


    Manage General settings

    This short tutorial shows how to:

    • Access general settings (manage eg calendar language, time format, time zones, restars, updates, default launcher, network, screen orientation, debugging)
    • Change system (Android OS) font size (not the same as scaling tool in Room Display Center)


    Manage on-screen reservations

    This short tutorial shows how to:

    • See and manage meetings (or events) in the room resource calendar
    • Make on-screen reservations (Quick Book), with our without one-time PIN (OTP function)
    • Edit meeting reservation
    • Book other rooms from the display


    Manage Kiosk Mode

    This short tutorial shows how to:

    • Activate and deactivate kiosk-mode (to lock Room Display 4 & 5 so that users cannot exit the application)

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